Answer Moodle LMS Questions Once With A Knowledge Base
E-learning can help companies boost productivity by 50%. Every $1 spent in e-learning results in $30 of productivity. Therefore, managing your LMS should be high on your priority list.
If you’re in charge of your organisation’s Moodle LMS, and you’re looking to reduce the number of technical and support related questions you receive, it may be time to start utilising and implementing an LMS knowledge base.
Odds are you’re not the only one that will be using your LMS; particularly in a large organisation. However, if you’re the default go-to person, you may have to constantly answer emails, phone calls, and in-person questions. Although being the point person can make you feel valued for a while, you may discover that answering the same questions over and over is not as appealing as you once thought.
Creating how-to guides, videos, and tutorials can go a long way towards freeing up more of your time. Moreover, they can often be integrated into your existing LMS.
Let’s explore how you can answer Moodle LMS questions once using a knowledge base.
The Benefits Of Creating A Knowledge Base
Here are several ways in which a knowledge base can benefit you:
- It can help you save time. By offering integrated support, you can cut down on the number of questions you receive from those trying to use the platform. They’ll simply click on the appropriate icon or link in the LMS, and be able to read a tutorial or watch a video.
- It can help you train others. If you’d like to get more people in your organisation up to snuff with the Moodle LMS, creating a knowledge base can help you train them faster. Additionally, if you ever need someone to take over for you, all of the relevant information will be readily accessible.
- It can help you streamline your own processes. If you haven’t actually documented your own processes yet, creating a knowledge base will cause you to think about the most efficient ways of performing tasks. This can actually help you to systematise repetitive tasks.
- It can help make future projects more efficient. More than likely, you are already using your LMS for course development and delivery. However, every new project can present new challenges or issues you haven’t encountered before. When everything is properly documented, you’ll always have a source to turn to when things aren’t working right.
How To Create Your Knowledge Base
Creating a knowledge base is actually a lot like creating a course in your LMS. You’ll want to take some time to outline everything that needs to be covered, and then flesh out each of your modules.
Of course, the best place to start is probably frequently asked questions. You could have people click on information (or question mark) icons to watch a video or get a short tutorial relating to a specific task. These could be created one at a time if you think it would help speed things up.
Prioritising critical information is probably a wise choice, as you can always come back to covering less important topics later.
You should also see this as an iterative process rather than a set-and-forget initiative. You may need to simplify your tutorials, or go back and correct typos. This is normal. However, if you stick with it, pretty soon you will have a robust knowledge base that answers common questions. This will allow you to spend more time working on courses and other high level tasks.
As you can see, getting your knowledge base set up can make a tremendous difference for you and your organisation.
You can save time, train more people up to use the learning management system, and even streamline your own processes by documenting and picking apart your own work.
However, implementation can take time. Be patient with the process, and be willing to stick with it until it’s done.