- SAAS. (Software as a Service) SAAS service providers in the online learning marketplace are as busy as the colloquial rabbit during spring. Most of the top EdTech providers now offer a ‘self serve’ learning solution. It’s growing at a similar rate to that of the App Store when it first launched. How many apps do you have that you no longer use? Just jumping onto a SAAS learning platform is similar. Don’t be mesmerised by shiny icons and promises, but take a deep dive into the functionality that’s actually there, and determine what you really need ensuring is based on your business goals.
- Implementation. You must have an implementation strategy. It doesn’t have to be a wordy, higher ed document, just a simple overview, that’s easy to follow, for both your learners and your administrators. In fact, we have a saying here at eCreators. If you have to explain how to use an interface, it’s not a good interface. Not one implementation is the same as most of the organisations we deal with have unique offerings, therefore unique needs. Don’t get lumped with an instruction manual and a few videos – be taken on an onboarding journey and question post-implementation support.
- Support. We all need it at some stage. So many SAAS providers avoid it like the plague – saying things like “Let’s create a community, and let them figure it out together’. No, we say. You should have access to someone you can talk to, someone who can teach you how things are done, rather than a company who won’t show you a phone number, let alone an address these days!
- Configurable. Just use the stuff you need. We mentioned levers before. Your LMS may have 1000 features, but are you going to use them all, or are they just creating noise? Turn off everything you’re not going to need at launch. Then slowly release features as you need them. Not only will you look like a hero, but your learners will also grow in confidence in the use of the system and feel part of a growing learning ecosystem that supports a human growth strategy.