LOVE THE WAY YOU LEARN
Who We Are:
The eCreators were established in 2007. We are a dedicated team with a passion for online education and all forms of learning technology. When you work with us, we become an extended part of your team to produce measurable learning outcomes structured around achieving your organisational goals.
We’re experts in Instructional Design, Learning Management Systems (LMS) and rapid content development using software such as Articulate Storyline, Adobe Captivate, HTML-5 and Lectora. Our strengths come through innovation and creativity. We employ the best staff to give you the best results and our e-learning development and LMS development are highly regarded across Australia and into our emerging overseas markets. We have a 95% retention rate for customers re-subscribing to our services year upon year.
eCreators are a Certified Moodle Partner. Some companies sell Moodle services but to not have access to the services and support that a Moodle Partner has – with a Moodle Partner, you’re in good hands and have the comfort of knowing you are dealing with experts.
Over the years we have provided the platforms and the content that have shaped the way organisations learn. The customers who have come with us on this journey are as much a part of our evolution as we are of theirs.
Our tag line, Love the Way You Learn is all about that, making memorable, enjoyable and effective learning outcomes. We welcome you as a partner organisation to try the eCreators difference.
eCreators Client Service Charter
eCreators established in 2007, we are a creative, innovative, forward thinking team that really gets digital education When you work with us, we become an extended part of your team to to achieve your LMS hosting, e-learning development, and Moodle training goals.
All areas of eCreators business are covered by this service charter, and includes all our existing and future clients.
BE AVAILABLE – At eCreators we are available to our clients through the Service Desk, email, telephone, or website enquiry in line with our service level agreements.
BE CAPABLE – eCreators staff strive to have clients’ needs satisfied from the first contact. We employ professional, qualified and experienced staff to deliver these services.
BE ACCOUNTABLE – We empower all our staff to take ownership of each client’s service requirements and to successfully navigate our clients through the journey
BE AUTHENTIC – At eCreators we work hard to ensure that we set realistic expectations allowing us to keep promises to our clients
BE PROACTIVE – We are committed to maintaining service delivery that ensures we are able to actively listen to our clients and prevent challenges from becoming problems.
BE RESPECTFUL – Respect is considered paramount in this charter for both our clients and our staff Every interaction you have with us will be a respectful one.
BE FORWARD THINKING – eCreators maintains and continues to strive for improvement to ensure our clients experience with eCreators is a positive one. To this end we employ a continuous improvement model to further simplify our process for both clients and our staff.
BE FLEXIBLE – Our staff are committed to being responsive and flexible in all areas of client service but most importantly when impact or urgency requires it.