How are you measuring the success of your e-training programs? Although it isn’t necessarily the easiest thing to do, it is quite important. If you don’t know what impact your training courses are having, it’s hard to tell what the payoff is.

However, that doesn’t make measurement any less challenging. What you track largely depends on what your goals are and what kind of organisation you’re running.

Nevertheless, here are several important metrics for measuring the success of your e-training program.

A Growth in Sales

If the training is tailored towards sales, customer service and product education, a well-executed program should lead to an increase in sales in your enterprise. Of course, you still need to cross-reference these numbers against existing trends, seasonality, or other factors that historically affected sales volume.

Overall, your sales team should be better educated after going through course material, and well-trained salespeople are always going to do a better job of presenting products and services to leads compared to those who haven’t studied.

Reduced Cost of Training

Author Marc Rosenberg found that e-learning requires 25% to 60% less time than classroom education to learn the same amount of material.

Although course authoring and development will always require a certain amount of time and resources, e-learning training course material can be re-used and delivered more efficiently compared to classroom-based education. Plus, you’ll save on instructor costs.

A decrease in overhead is a metric worth tracking for most organisations, regardless of whether they are more business-oriented or education-oriented.

Increased User Satisfaction

User satisfaction is a good metric to track, though it may be a little difficult to quantify. After all, for an e-learning training program to be considered a true success, your trainees should feel that the material was valuable, and that it helped them to do their jobs more effectively.

The good news is that you can implement surveys at the end of individual courses. You can also follow up with your trainees later to ask for more detailed responses.

Since e-learning allows for users to take courses at their own convenience, as long as the material is good, you should have plenty of satisfied users.

Better Retention

Businesses spend about one-fifth of an employee’s annual salary to replace that worker.

How long are your employees or team members sticking around? Those who feel that ongoing learning is a part of their training are far more likely to stay at a job for longer, giving you a pretty good idea of how effective your training programs are.

Human Resource departments are generally concerned with retention already, and have processes in place for tracking it. When team members feel well-equipped to handle their jobs, better retention should be a natural byproduct of effective e-training programs.

Improved Customer Service

Customer service is arguably one of the most important aspects of any business, and is perhaps one of the easiest things to track. By surveying and talking to your customers, you can get a pretty good idea of major concerns that should be addressed in current or future training modules.

Customer satisfaction can greatly increase when you are taking the appropriate measures to address issues and train your employees. There are a variety of different ways to do this, but e-training programs can certainly be effective tools in improving your customer service initiatives.

Final Thoughts

It can take time to put the right processes in place to measure the appropriate metrics for your e-training programs. Don’t get frustrated if things don’t come together as fast as you would like them to.

Regardless, proving the efficacy of your courses should be high on your list of your priorities. Proven results speak to you and your team’s ability to create timely and relevant training programs that support business or organisational objectives.


We are quickly moving towards the end of 2015, and we’ve already seen a lot of things play out in the world of e-learning and Learning Management Systems (or LMSs). What might not be readily obvious is simply the fact that trends in other markets – like gamification, video, and wearable learning – are also affecting LMSs.

Since e-learning is a technology-driven industry, it serves to reason that it would adapt to, and learn to play well with other developments in the tech space.

Here are some major trends in Learning Management Systems in 2015 and beyond.

Video & Visual Media

It should come as little surprise that the popularity of YouTube and video-based learning is growing. When people want to learn something quickly, visually, YouTube is always at the ready. While video may have been a nice-to-have in times past, it is fast becoming a prerequisite in creating effective e-learning courses.

Succinct, direct, and to-the-point is the name of the game. One-and-a-half to two minute videos work exceptionally well in the context of e-training programs.

Responsive Design & Mobile

What good is an e-learning course that doesn’t work well on all devices, including desktop computers, laptops, tablets, and smartphones?

That may not have been a question for yesteryear, but today, more and more organisations are looking for solutions that allow their Learning Management Systems to be used across a variety of different devices.

Of course, Flash is mostly incompatible with mobile technology. Fortunately, HTML5 has come to the rescue, enabling mobile users to play audio, video, animation, and 2D or 3D graphics without the support of additional plugins.

Looking forward, a mobile-friendly approach will be a necessity for LMSs. Have you seen Moodle recently on a mobile device? Check it out.

Cloud Based Platforms

Cloud based computing is a growing trend in the tech space and in many other industries. Not surprisingly, e-learning is also moving in this direction. Some studies show that up to 87% of organisations are already using web-based LMSs. A great example is Moodlecloud.com. Take  a trial to see how great it can be.

One of the main advantages of cloud-based LMSs is that they help organisations reduce costs. E-learning initiatives tend to be a cost-effective way of relaying information, but in combination with the cloud, it has the potential to be even more cost effective than it already is.

Gamification

Gamification may not be anything new, as it can be seen employed in a variety of different smartphone apps. However, looking forward, it is expected to have an even greater impact on various industries, including e-learning.

Gamification can make learning more competitive, more motivating, and therefore more fun. Ranking systems could be used to drive learners to strive for higher ranks, and reward or achievement based systems could increase engagement. In 2015 and in times to come, games are likely to merge with learning initiatives in interesting ways.

Big Data & Personalised Learning

Major e-commerce sites like Amazon utilise big data to find and promote products directly to buyers who are likely to be interested in those items based on previous browsing history.

Big data is a major trend across many industries right now, and it is likely to have a significant impact on Learning Management Systems as well. What it allows companies to do – when used strategically – is collect user data to offer its customers more personalised, tailored experiences.

Personalised learning would allow individuals to choose what they want to learn when they want to learn it. This would enable them to create their own learning path.

This could also factor into the various mediums that are used to impart information. A learner could choose from the media that appeals most to them, bypassing material that isn’t in-line with their learning style.

Final Thoughts

There are many other trends in Learning Management Systems, but it should suffice it to say that the future is an exciting one.

As technology continues to change and evolve, e-learning will also become all the more polished and scalable.

However, the goal as a course author or HR person should always be to find tools and systems that match your objectives; not merely to go after the latest, greatest thing.

A Certified Moodle Partner can assist you with answers to these questions and to provide scalable solutions to meet your business needs.


The problem with teaching a large group of people in a classroom or boardroom setting is that it’s hard for instructors to give individual attention. Some students or employees might require a more hands-on approach compared to others, but if there are dozens or even hundreds of people to deal with, personal instruction becomes a near impossibility.

However, with Learning Management Systems (or LMSs), trainees can learn at their own pace. They can learn what they need to know in a timely manner and upgrade their knowledge and skills.

Moreover, LMSs often have discussion forums built right into them. Trainees can sometimes feel overwhelmed by the sheer volume of discussions taking place if the forums aren’t managed well, but by putting some general guidelines in place, you can reduce unnecessary off-topic discussions and encourage trainees to connect in meaningful ways.

There are a variety of different ways to socialize your courses. Here are some tips and ideas on how you can boost the overall enjoyment level of your courses and increase trainee motivation in the process.

Do Your Courses Need To Be More Social?

If your goal is to encourage more teamwork and collaboration among your employees or students, then you may want to make your courses more social. Again, the social component also tends to be more important in situations where there are a large number of trainees.

On the other hand, in cases where your group is smaller, or if your overall objective is to upgrade individual skills, then you may not need to make your courses any more social than they already are.

Socializing Your Course Design

Being more social with your course design involves using your LMS not just as a content delivery system, but also as an online networking platform.

For instance, you could have multiple discussion forums, each serving a different purpose. These forums could be user-generated, and course creators could encourage trainees to share their reports or assignments in the forums. This could serve as a valuable feedback mechanism, allowing participants to comment on each other’s completed work.

This gives your LMS training course participants an opportunity to help each other, and learn from one another as they are completing their assignments. This type of transparency could also be helpful to those who might be feeling a little left out, or hesitant to join in on the conversations.

Share Supplemental Information on Social Networks

While you are doing research for your e-training program, you may have come across resources that are helpful and useful, but don’t necessarily connect with your training agenda. Or maybe there are some concepts that could have been explained better, and you’ve found a video that you’d like to share with course participants.

One way you can make the learning experience more social is by sharing blog posts, infographics, videos, and other types of content on one of your social networks; Facebook, for example. Not only is this a good way to continue to teach your trainees after they are done with the course, it’s also a good way to facilitate more engagement with the subject matter.

Poll or Survey Your Learners

Social networks like Google+ have polling features built right into them. On Facebook, you can simply ask questions and provide a few different answers to choose from (and enter into the comments), or you can also use one of the many apps that are out there to poll your learners.

Gathering feedback is a necessary and important part of building and improving courses. You can encourage more interaction by hosting feedback sessions on a popular social network.

Final Thoughts

As you’re probably starting to see, there are a lot of different ways to get social with your e-learning initiatives. The key is to promote more participation. Give your trainees a reason to interact, and allow them to comment on each other’s work.

A positive social experience can lead to more interaction among your course participants, which can also enhance their overall experience with your e-training programs.


Are you using a Learning Management System to support your small business?

In today’s world, changes come quickly. There is a need for organisations to stay on top of the latest developments, and to be invested in employee development.

LMSs can not only support the ongoing relaying of information and employee learning, it can actually be a more cost effective way of achieving that goal.

Here are five benefits for Learning Management Systems for small businesses.

1. It Can Help Your Employees Stay Up-To-Date With Products, Services & Policies

Most if not all businesses need a way to keep their employees updated with their latest products, services, or even company policies. For instance, with a LMS, you can create modules or e-learning training courses around the various features your new product has, and teach you sales team how to pitch the new item to prospects.

One of the added benefits to creating courses like these could be increased sales. If your sales team feels confident about selling the new item, it serves to reason that it will lead to more revenue.

2. It Helps You to Keep Your Learning Material & Data in One Place

Training materials can easily get out of hand. Some might be in digital form, while other bits and pieces could be in physical form, stored away in a file you can’t even find anymore. Mitigating the chaos should be a high priority if you want to support your employees in the work that they do.

With Learning Management Systems, keeping your data in a central location is really just the tip of the iceberg. You can also keep your course material backed up, reduce the risk of data loss, and offer easy access to your staff.

3. It Makes It Easy To Track Employee Development

Your employees can access courses in your LMS at any time, at their own convenience. This also gives them the opportunity to learn at their own pace. Research has shown that e-learning can lead to a 60% faster learning curve. The potential downside, of course, is that your team members may not actually complete the LMS training courses or modules without constant reminders.

Not to worry; with LMSs, you can track the progress of each and every team member, and view all of the relevant results and reports. This means that you can offer constructive feedback, and help individuals fine-tune needed skills in their job roles. With Moodle LMS, you can also set automatic notifications, perhaps on a 12 month anniversary.

4. It Can Improve Your Customer Service

Training can be hard to keep up with, but when your team members aren’t properly trained, it can affect their performance, and ultimately your bottom line. When employees feel like they have all of the tools and knowledge they need to deal with a variety of different situations in their day-to-day, it will lead to better customer service.

Your employees are going to be interacting with your customers more than you are as a business owner, so it’s vitally important to offer them the tools they need to do their job well. It also sets a baseline standard, so everyone is operating on that level, or above.

5. It’s More Cost Effective than Other Methods of Instruction

A LMS can help you cut down on a variety of different costs, including instructors and printed materials. E-learning saves businesses at least 50% when they replace traditional instructor-based training with elearning systems (eLearning Industry).

With LMS-based courses, there is no need to gather everyone in one place at one time to train them. You can have your team members take a course to get the knowledge they need in a timely manner.

Instructor fees can be expensive, and even printing up booklets or handouts can add up over time. With a learning management system, you’ll be able to keep track of important learning materials, and re-purpose or re-use old courses as needed.

Final Thoughts

One of the best investments a business can make is into the ongoing learning and training of its employees. Team members that are confident in their roles are more likely to perform at their best, giving small businesses a greater return on their investments.

If you want to stay organised, mitigate the loss of training materials, and help save on the ongoing costs of learning, then it’s time to look into a LMS solution for your small business. Moodle can perform all of these functions.

eCreators have a range of options available to you, starting from zero cost. Contact us to find out more about Moodle hosting, LMS training courses, and e-learning development!